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Transfer and Communication Center - CTAC Coordinator
Full-time - EMT
Carilion Clinic
Roanoke, VA
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Position Number: 32270
Position Type: Career
Closing Date: Friday, January 31, 2020

The Transfer and Communication Center CTAC Coordinator maintains responsibility for receiving and activating requests from multiple sources for ground and helicopter transportation. The CPTS Communications Specialist I tracks air flights from multiple helicopter vendors. The Transfer and Communication Center Specialist I directs air traffic for site response and landing appropriately according to aviation safety and CAMTS accreditation standards. The Transfer and Communication Center Specialist I communicates issues or operational questions to Pod 4 Communications Specialist, CTL or Manager as they arise. The Transfer and Communication Center Specialist I is also expected to support Carilion's hallmarks of service excellence and quality for all job responsibilities. Duties include, but are not limited to, the following: Receives calls via telephone, EPIC, fax, secure chat room and radio. Records information via computer aided dispatch system. Tracks air traffic using computer generated software. May serve as primary air controller for multiple air responses into designated area. Prioritizes incoming calls according to unit availability and determines response mode as emergency or non-emergency. Appropriately determine/confirm level of care required and mode of transportation needed according to ALS protocols and CCPT Policies and Procedures. Dispatches calls and maintains communication with staff to assure effective utilization of services according to CCPT policy and procedure. Provides ETA's for same day and future requests to call takers. Triages calls and re-appropriates transports according to demand and urgency. Follows established processes for monitoring of flights as needed. Maintains On-Time performance goals. Assures call back's to requesting facilities when transportation will not arrive on time. Assures documentation of call back and alteration of arrival time in designated location within the CAD System. Maintains overall situational awareness within department as evidenced by awareness of vehicle location by GPS Tracking software, CAD systems, and daily call scheduling program. Facilitates communication between CCPT Divisions and CCPT Leadership. Communicates with Clinical Team Leaders regarding staffing concerns, and helps maintain shift report log. Participates in Performance Improvement activities and assigned project work. Actively participates in all cost containment measures at the unit level. Promotes an aesthetic and safe work environment. Minimum Qualifications Required: Education: High school graduate or GED and successful completion of EMT-B, EMT-Intermediate or EMT-Paramedic course required. Associate degree preferred. Experience: At least one year of experience as a CCPT CTaC Coordinator (EMT-B only), OR at least one year experience as a CCPT ground provider (EMT-B only), OR at least one year of experience as an EMT-I or EMT-P if applying from outside Carilion or any Carilion department other than CCPT. Must have a minimum of one year of experience as a Communications Specialist I in the CCPT Communciations Center before beginning Flight Follower training. At least two years of pre-hospital care experience preferred for all levels of certification. Licensure/Certification: VAOEMS EMT-B, EMT-I, or EMT-P and AHA BLS-HCP certification required. NACCS certification required within one year of start date for all certification levels. ACLS and PALS certification required within one year of start date for EMT-I and EMT-P certifications only. Emergency Medical Dispatcher certification preferred. Other Minimum Qualifications: Excellent interpersonal, communication, and teamwork skills as well as intermediate skills in computer/typing, Windows applications, and medical terminology all required. Must demonstrate ability to function and multi-task complex situations. Must successfully complete orientation and competency validation for positi

Contact Information

Name: Jamie Ratliff
Address: 1212 3rd Street SW Roanoke, VA 24016
Phone: 540-983-4139
Secondary Phone:
Email: jsratliff@carilionclinic.org
WebSite: www.carilionclinic.org/careers
Details: HR Recruiter

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