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Transfer and Communication Center (CTAC) Coordinator
Full-time - EMS Dispatcher
Carilion Clinic
Roanoke, VA
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Position Number: 8341
Pay Rate: 0 to 0 (Salary)
Closing Date: Sunday, December 31, 2017

The Transfer and Communication Center Coordinator maintains responsibility for receiving and activating requests from multiple sources for ground and helicopter transportation. The CTAC Coordinator tracks air flights from multiple helicopter vendors. The CTAC Coordinator directs air traffic for site response and landing appropriately according to aviation safety and CAMTS accreditation standards. The CTAC Coordinator communicates issues or operational questions to Pod 4 Communications Specialist, CTL or Manager as they arise. The CTAC Coordinator is also expected to support Carilion's hallmarks of service excellence and quality for all job responsibilities. Duties include, but are not limited to, the following: 1...Receives calls via telephone, EPIC, fax, secure chat room and radio. Records information via computer aided dispatch system. Tracks air traffic using computer generated software. May serve as primary air controller for multiple air responses into designated area. 2...Prioritizes incoming calls according to unit availability and determines response mode as emergency or non-emergency. Appropriately determine/confirm level of care required and mode of transportation needed according to ALS protocols and CCPT Policies and Procedures. 3...Dispatches calls and maintains communication with staff to assure effective utilization of services according to CCPT policy and procedure. Provides ETA's for same day and future requests to call takers. Triages calls and re-appropriates transports according to demand and urgency. Follows established processes for monitoring of flights as needed. 4...Maintains On-Time performance goals. Assures call back's to requesting facilities when transportation will not arrive on time. Assures documentation of call back and alteration of arrival time in designated location within the CAD System. 5...Maintains overall situational awareness within department as evidenced by awareness of vehicle location by GPS Tracking software, CAD systems, and daily call scheduling program. 6...Facilitates communication between CCPT Divisions and CCPT Leadership. Communicates with Clinical Team Leaders regarding staffing concerns, and helps maintain shift report log. 7...Participates in Performance Improvement activities and assigned project work. Actively participates in all cost containment measures at the unit level. Promotes an aesthetic and safe work environment. Minimum Qualifications Required: Education: High school graduate or GED. Experience: EMS experience required. Licensure, certification, and/or registration: EMT-B level required. EMD (Emergency Medical Dispatcher) certification preferred. AHA BLS certification required. In addition, NAACS certification required. Other Minimum Qualifications: EMT- Basic, EMT-I certification, or EMT-P certification. EMD (Emergency Medical Dispatcher) certification preferred. AHA BLS certification required. In addition, NAACS certification required within 1 year of service. Excellent customer service skills, basic computer proficiencies and the strong ability to multi-task. Ability to operate complex phone/radio systems. Equal Opportunity Employer Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Contact Information

Name: Jamie Ratliff
Address: 1212 3rd Street SW Roanoke, VA 24016
Phone: 540-983-4139
Secondary Phone:
Email: jsratliff@carilionclinic.org
WebSite: www.carilionclinic.org/careers
Details: Recruitment Consultant

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Transfer and Communication Center (CTAC) Coordinator  - 2301 Brambleton Road Roanoke, VA 24015    
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