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Communication Center/EMS Dispatch Manager (FT)
EMT-Intermediate or Paramedic - Emergency Department Tech
Carilion Clinic
Roanoke, VA
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Position Number: 143416
Position Type: Career
Closing Date: Sunday, December 31, 2023

The Carilion Clinic Communications Center provides a broad array of services including emergency ambulance and helicopter dispatching, flight following, and non-emergency ambulance transport scheduling. The Communications Center is an integral part of the Carilion Clinic Operations Control Center working in tandem with the Transfer Center to coordinate air and ground resources and promote system throughput. Carilion Clinic Patient Transportation operates six ground ambulance bases and one primary EMS/911 base in Southwest Virginia. Helicopter EMS services are provided from one of our three flight bases. The Communications Center is co-located with the Carilion Transfer Center in Roanoke, VA. This state-of-the art Operations Center was designed to maximize collaboration, communication, and efficiency. Provides day to day leadership for successful implementation of goals and objectives for a department. Responsibilities include planning of budget and managing expenses. Communicates, organizes, prioritizes, leads, facilitates, coaches and problem solves with reporting staff to ensure that goals and objectives are met. Works with other service line leaders to carry out new health care services and performance improvement initiatives. Positively and appropriately represents Carilion Clinic at public and professional meetings. May provide direct patient care. Responsible for overseeing the day to day operations of a department as they relate to goals and objectives. Organizes, manages and controls departmental functions and resources in a collaborative and participative manner for optimal performance of service. Coordinates resources to provide adequate staffing for department. Demonstrates effective team building and leadership skills. Establishes day-to-day priorities and directs staff task assignments. Facilitates teams in problem solving processes. Monitors and evaluates customer satisfaction with services. Collaboratively develops and implements programs to continuously enhance customer satisfaction within the service in conjunction with senior service line management. Facilitates professional growth and development including the provision or inservice programming and an effective performance appraisal process. Responsible for implementation of department budget and monitoring of expenses. Responsible for supporting service line mission, goals and scorecard objectives. Creates a safe, comfortable and therapeutic environment for patients and families in accordance with standards and which is respectful of patient’s rights. Monitors and evaluates quality, appropriateness and safety of the care provided by the department. Communicates appropriate information to stakeholders in an ongoing, timely and accurate fashion. Establishes forums for staff to engage in open and proactive two-way communication. https://www.roanoke.com/business/carilion-center-is-in-command-of-patients-movements/article_20bd4eb8-ec8c-5de9-8493-ff32620988e2.html https://www.carilionclinic.org/cm/articles/inside-nerve-center https://insights.ovid.com/article/00006216-201510000-00013 To learn more about our Communication and Transfer Center, read this article: CCPT Communication and Transfer Center What We Require: Education: Must be graduate of an approved school or EMS program. Bachelor’s degree required. 4 years relevant work experience may be considered in lieu of a degree. Experience: 3 years of clinical experience in emergency medical services required. 2 years of supervisory experience in emergency medical services required. Previous work experience in Air Medevac, Dispatch, Ground EMS, Pediatric-Neonatal transport care, Critical Care Nursing, or Transfer Center preferred. Licensure, certification, and/or registration: Virginia State EMT-Intermediate or Paramedic certification or Virginia State Registered Nurse license required. AHA BLS - HCP, ACLS, PALS, NRP and PHTLS or BTLS required within

Contact Information

Name: Jamie Ratliff
Address: 1212 3rd Street SW Roanoke, VA 24016
Phone: 540-797-8363
Secondary Phone:
Email: jsratliff@carilionclinic.org
WebSite: jobs.carilionclinic.org

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