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Communication Center/EMS Dispatch Supervisor (FT)
EMT-Intermediate or Paramedic - EMS Supervisor
Carilion Clinic
Roanoke, VA
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Position Number: 138444
Position Type: Career
Closing Date: Sunday, June 2, 2024

The Carilion Clinic Transfer and Communication Center has been the go-to command center for Roanoke Memorial Hospital as well as six other Carilion hospitals and multiple clinics across 20 counties in southwestern Virginia and southern West Virginia. The Communication Center/EMS Dispatch Supervisor communicates, organizes, prioritizes, leads, facilitates, and problem-solves with other members of Carilion’s leadership and patient care teams to ensure the delivery of safe, cost-effective, age appropriate, and high-quality patient care services. The Communication Center/EMS Dispatch Supervisor promotes employee engagement and service excellence. Position will be based in Roanoke, VA. Duties include, but are not limited to the following: Maintains all clinical requirements for a Comunication Center Basic, Intermediate, Paramedic, or Bed Coordinators. Provides clinical staffing coverage as necessary to ensure operational continuity. Provides direct supervision of staff during daily operations. Works with ground, air, and communications center teams to resolve operational issues in real-time. Assumes 24/7 accountability for operations, including on-call assignments. Mentors staff and clinical team leaders to role model positive work behaviors. Ensures that the program structure, content and overall delivery of patient care services remains appropriate and compliant with Office of EMS regulations and internal policies/protocols. Acts as a clinical resource and internal educator/content expert, provides individual instruction or remediation as needed. Effectively leads the conflict resolution and service recovery process. Identifies and resolves customer service issues to ensure the mission, vision and guiding principles of Carilion Clinic. Demonstrates effective team building and leadership skills, including active listening, facilitating employee work groups and committees, and emotional intelligence. Annually develops and implements a base specific employee engagement action plan. Responsible for hiring, performance appraisals, payroll management/timekeeping, coaching and corrective action of staff in conjunction with Manager. Communicates regularly with Manager and Director. Actively participates in safety, quality, and education committees. Communicates key messages to staff via written and verbal communication. Coordinates and leads special projects as assigned to support the goals and objectives of Communication Center. Demonstrates accountability, follow-through, and loop closure in a timely manner. To learn more about our Communication and Transfer Center, read this article: CCPT Communication and Transfer Center What We Require: Education: Must be graduate of an approved school or EMS program with Associate’s degree or 4 years of equivalent experience. Experience: Two-year’s experience in a leadership role preferred. Recent (within past year) experience in an Emergency Medical Services or Medical Transport agency required. Licensure/Certification/Registration: License/Certification is required, based upon discipline. EMS certification must be Intermediate or Paramedic. EMS certification must be certified in the Commonwealth of Virginia as an EMT-Intermediate or Paramedic required (maintains National Registered Paramedic status preferred). AHA BLS - HCP. ACLS, PALS, Haz Mat Awareness, NRP and PHTLS or BTLS required within one year from date of hire. Other Minimum Qualifications: Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting and work competency skills. Promotes a respectful, inclusive culture of service excellence. Must maintain continuing education hours to meet re-certification status as required by State and National standards.

Contact Information

Name: Jamie Ratliff
Address: 1212 3rd Street SW Roanoke, VA 24016
Phone: 540-797-8363
Secondary Phone:
Email: jsratliff@carilionclinic.org
WebSite: jobs.carilionclinic.org

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