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Transfer and Communication Center (CTAC) Communication Specialist
EMT-Basic or Intermediate - EMT
Carilion Clinic
Roanoke, VA
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Position Number: 46802
Position Type: Career
Closing Date: Saturday, October 31, 2020

The Communication Specialist I maintains responsibility for receiving and activating requests from multiple sources for ground and helicopter transportation. Tracks air flights from multiple helicopter vendors. Directs air traffic for site response and landing appropriately according to aviation safety and CAMTS accreditation standards. Communicates issues or operational questions to Lead, CTL and/or Manager as they arise. May not function in charge/lead role. Duties include, but are not limited to the following: Receives ambulance and helicopter requests via telephone, EPIC EMR, fax, chat room, and radio.Records information via computer aided dispatch (CAD) system. Tracks air traffic using computer software. Serves as primary air controller for multiple air responses into designated area. Must maintain Air Methods Flight Log for all flights. Prioritizes incoming calls according to unit availability and determines response mode as emergency or non-emergency. Determines level of care required and mode of transportation needed according to CCPT and Communicatons Center policies and procedures. Dispatches calls and maintains communication with staff to assure effective utilization of services according to CCPT policy and procedure. Provides ETA’s for same day and future requests to call takers. Triages calls and re-appropriates transports according to demand and urgency. Follows established processes for monitoring of flights. Assures call-backs to requesting facilities when transportation will not arrive on time. Assures documentation of call back and alteration of arrival time in designated location within the CAD system. Maintains situational awareness as evidenced by awareness of vehicle location by GPS Tracking software, CAD systems, and daily call scheduling program. Facilitates communication between CCPT Divisions and CCPT Leadership. Participates in performance improvement activities and assigned project work. Activelyparticipates in all cost containment measures at the unit level. Promotes an aesthetic and safework environment. Minimum Qualifications Education: High school graduate or GED. Successful completion of EMT-B, EMT-I or EMT Paramedic course. Experience: EMT-B level only: At least 1 year of experience in CTaC Coordinator role and must achieve/meet standards at or above on performance evaluation tool. All levels: 2 years of pre-hospital experience preferred. Licensure/Certification: EMT- Basic, EMT-I certification, or EMT-P certification required. EMD (Emergency Medical Dispatcher) certification preferred. AHA BLS certification required. In addition, NAACS certification required. Other Minimum Qualifications: Excellent customer service skills, basic computer proficiencies and the strong ability to multi-task. Ability to operate complex phone/radio systems.

Contact Information

Name: Jamie Ratliff
Address: 1212 3rd Street SW Roanoke, VA 24016
Phone: 540-983-4139
Secondary Phone:
Fax:
Email: jsratliff@carilionclinic.org
WebSite: www.carilionclinic.org/careers
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